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Customer Service Associate

Posted: 04/26/2024

Banking

Our Customer Service Associate’s role is to provide clients with excellent customer service while adhering to banking regulations.

Job Title: Customer Service Associate (8 a.m. - 5 p.m.) Full Time

Customer Service Associate Duties & Responsibilities

Communicating with clients either in person or over the phone
Reviewing client accounts and transactions
Maintain and provide privacy and security with client accounts
Troubleshooting with client on electronic banking products we offer which includes: internet banking, mobile banking, bill pay, debit card assistance and etc.
Scan work for image branch capture
Record keeping
Prevention of fraud

Experience & Skill Requirement

Requires high school diploma or G.E.D.
Previous banking experience a plus
Proficient in Microsoft Office Suite (Word, Excel)
Ability to work in a team environment
Strong written and verbal skills are necessary
Ability to multi-task and work with multiple requests on a daily basis is necessary
Understand basic math computations for balancing
Effective business telephone etiquette (promptness, professionalism, politeness, proactive and personable)

This position will have frequent access to confidential customer information. Tasks are performed in an office setting and require the ability to sit for prolonged periods of time.

Please send resume to info@grundy.bank

Equal Opportunity Employer Disability/Veteran reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Grundy Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
Member FDIC.